At Producteurs Ici d'Ailleurs, customer satisfaction is our priority. In accordance with applicable law, you have a 14 calendar day withdrawal period from the receipt of your order to return products.
Return Conditions
- Products must be unopened, unused and in their original packaging.
- Sealed products (such as honey jars, olive oil bottles or essential oil bottles) cannot be returned if opened due to hygiene and safety reasons.
- Return shipping costs are borne by the customer, except in case of error or defective product.
Return Procedure
1/ Contact us at producteursicidailleurs@gmail.com, providing your order number and the items you wish to return.
2/ After approval, you will receive the address to send the products back.
3/ Once the products are received and checked, a refund will be issued within 14 days via the same payment method used.
Exceptions
- Returns are not accepted after the 14-day withdrawal period.
- Damaged, used or non-compliant products will not be refunded.
Contact
For any questions about returns, please email us at : producteursicidailleurs@gmail.com